If your MTA crashes on startup or during game load, download and run MTADiag (https://nightly.mtasa.com/files/MTADiag.zip) and follow the instructions. If MTADiag will not run for you, install Visual C++ 2012 runtimes (https://www.microsoft.com/en-us/download/details.aspx?id=30679) (download and install vcredist_x86.exe)
Post any Pastebin URL MTADiag gives you.
If for some reason MTADiag does not function, do the following before creating a new topic:
- Install the latest patch of MTA:SA (http://nightly.mtasa.com/?mtasa-1.5-rc-latest)
- Install the latest DirectX runtimes (https://www.microsoft.com/en-us/download/details.aspx?id=35)
If installing those does not fix the problem, try:
Delete the gta_sa.set file located in the GTA San Andreas User Files in your Documents folder/library (Windows Vista and 7 users) or My Documents directory (Windows XP users)
Check in your GTA San Andreas installation directory for a D3D9.dll. If one is present, delete it.
If all of the above fail to fix your problem, please start a new topic and include a dxdiag log by doing the following:
- 1. Press the Windows key + R
- 2. Type dxdiag and press Enter; if a dialog box pops up asking you to check for WHQL digital signatures, click Yes
- 3. Click Save all information...
- 4. Include the contents of the saved log in your topic within "code" tags
Also include any error messages that may appear when your MTA:SA crashes; either copy and paste of the crash log or a screenshot is fine.
Thank You
Community Of Role Gaming Team